Fergus Flanagan Furniture - Sofa and Chairs

Terms & Conditions

Fergus Flanagan Furniture

1) Payment

We require the customer to pay a deposit at the point of order. A 25% deposit is required on all "Standard Orders".

A "Standard Order" is defined as an order where no alterations are required to the standard size and/or finish of our product. A 50% deposit is required for all "Special Orders".

A "Special Order" is defined as an order where the standard size and/or finish of our product must be altered to suit the customer's requirements and specifications.

The remaining balance must be paid on or before the advised/agreed delivery/collection date.

Goods remain the property of Fergus Flanagan Furniture until payment in full has been received.

2) Delivery

The customer will be advised of an approximate delivery date at the point of order, which is usually between 4 and 6 weeks.

It can happen, on occasions, where a particular fabric may not be in stock with our suppliers (at the time of placing the order) thus causing a further delay on us completing and delivering the order.

If this occurs the customer will be advised of the potential delay as soon as is possible; it will then be the customer's choice to either wait for the fabric to come into stock or to choose and alternative fabric that is in stock.

It is imperative that all items are carefully and thoroughly checked upon delivery to ensure that all items ordered have been included and are correct on delivery. A delivery docket must be signed by the customer upon receipt of delivery thus confirming that the order is correct and complete.

It is very important to schedule delivery for when you require the furniture. Therefore if the furniture is not required within our usual lead-time please advise us of this when placing the order and we will be happy to arrange delivery to you at the later required date.

A delivery charge applies to all home deliveries; the relevant fee depends on the delivery location and the customer will be advised accordingly. A redelivery charge will be imposed if no one is at home to accept delivery.

Fergus Flanagan Furniture must be advised of all cancellations of booked deliveries at least 48 hours before a scheduled delivery.

3) Accessibility on Delivery

Please note the size and dimensions of the product you have ordered and ensure that the item of furniture will fit the designated room and through any passages, stairwells, landings and doorways on the way to its destination.

Fergus Flanagan Furniture will not accept responsibility for any furniture that will not fit into its intended location. Before receiving delivery of your furniture please ensure access routes including door frames and flooring are protected. Failure to do so may result in your furniture not being placed in the room intended. Fergus Flanagan Furniture will not be held responsible for any damage caused where floor covering protection was not used. Also if an area is deemed unsafe, for instance, still under construction or renovation we reserve the right to leave the goods in their original packaging and in an alternative area.

4) Cancellation

"Special Orders": Cancellations or changes will be permitted within 7 days of order date and only if Fergus Flanagan Furniture can do so, i.e. prior to production. Your deposit will be forfeited on any orders we are unable to cancel or alter. "Standard Orders" : Cancellations or changes will be permitted within 7 days of order date and only if Fergus Flanagan Furniture can do so, i.e. prior to production. Your deposit in this instance can be transferred to another item.

5) Damage

Customers must report any damage, i.e. scratches, dents, tears, soiling, etc. within 48 hours of delivery. It is important that each item is carefully and thoroughly inspected by you immediately upon delivery. Fergus Flanagan Furniture will not be responsible for any damage not reported within 48 hours of delivery.

6) Colour Variation, Sizes etc.

Whilst every reasonable effort will be made to ensure colour matches, fabrics and leather may vary due to dye lot variations. Leather and wood products will by their nature be subject to grain variations. As all furniture is individually handmade all sizes quoted are approximate. We cannot guarantee that colours and details in photographs on our website or flyers are accurate representations of the product. We reserve the right to make minor alterations to product specifications for the benefit of the product.

7) Quality and After Sales Service

Fergus Flanagan Furniture takes pride in the products and service it offers. While we carefully advise of our reputation, quality and design, the actual choice and selection is the customer's responsibility. We will ensure that all items will be delivered in a condition which meets our usual high standards. We stand over and endorse all our products however we cannot be held responsible for normal wear and tear. If an issue arises we can send out an assessor to view the goods. If it is deemed the issue is due to the customer's normal wear and tear then, taking into consideration that you have purchased the items from Fergus Flanagan Furniture, we can correct this issue at an agreeable charge. If your claim is just we reserve the right to repair, replace or exchange the item. Your statutory rights under the Sale of Goods and Supply of Service Act 1980 are not affected.

8) Storage

If we have been unable or unsuccessful in scheduling delivery to you, due to your circumstances, and the items remain at our factory or in our storage for any time longer than the agreed delivery date then storage fees will apply. The fee is approx €20 - €40 euro per item (depending on the item) per week which will be applied to your account for payment before delivery.

9) Prices

All prices listed include VAT (Value Added Tax) at the standard rate in the Republic of Ireland. Due to circumstances beyond our control prices may have to be increased or decreased including any alterations to VAT. The correct price you will pay will be on your order confirmation sheet.

Any special offers will be priced accordingly showing the specific period this item is on special offer for.

Goods remain the property of Fergus Flanagan Furniture until payment in full has been received.